Refund policy
Last updated 11 September 2026
We want you to be happy with Boiler Doctor Aid. If you are not satisfied, this policy explains how refunds work. Refunds are processed by our payment reseller, Paddle, who is the Merchant of Record for all our orders.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your first subscription payment and to renewals, provided the request is made within 30 days of the payment date.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your purchase, or contact our support team at dhqualitygasnplumbing@gmail.com and we will help.
After a refund
When a refund is issued your subscription is cancelled and paid access ends at once. Your records remain available to export for 30 days, in line with our terms of service.
Questions
Anything unclear? Email dhqualitygasnplumbing@gmail.com or call 07404 828042 and we will sort it out.
Questions about this policy?
Email dhqualitygasnplumbing@gmail.com or call 07404 828042.
DH Quality Gas & Plumbing Limited is a limited company registered in England and Wales.
Company number: 8239451.
Registered address: 168 Tilson House, Tilson Gardens, London SW2 4NB.